People calling you on your Global SIM will be charged for a call to the UK. It will vary on the carrier and agreements the person has with their provider. 

If you are experiencing difficulty making calls this may be one of 2 factors.

You may not be dialing correctly or you may be on an unsupported network.

Step 1. You should first check that you are dialing correctly.

To call from your Global SIM, you need to call in the full international format. This means you need to call with a + then country code then the number.

If you find that you are dialling correctly but still cannot make a call, try replacing the + with a * and adding a # at the end.


If you are calling a New Zealand Mobile 021xxxxxx , you will be dialing on your Global SIM, +64 21 xxx xxx or *64 21 xxx xxx#


Step 2. Try manually selecting a different carrier:

You can find our supported networks by clicking here and enter the country you are in and the country you are calling to.

On an iPhone:

Step 1. Go to Settings on your iPhone

Step 2. Scroll down to find Carrier/mobile

Step 3. Switch 'Automatic' OFF

Step 4. After searching please select a supported network



On an Android:

Step 1. Go to Settings on your device 

Step 2. Find Wireless and Networks 

Step 3. Then click on Mobile Networks or Network Operators

Step 4. Your device will now search for networks around you

Step 5. Select one of our supported networks

 

Using all other mobiles:

Step 1. On the main Menu of your device, find Settings

Step 2.  Look for the option Mobile Network or Connectivity

Step 3.  Scroll down until you can find the option called Operators or Network Selection

Step 4. Select Manual search 
Step 5. Once search is complete, simply select one of our supported networks on the list to be connected.


You must always dial the full international number, no matter where you are calling from or where you are calling to:
When calling someone in the same country as you, always dial as though you are calling from outside the country.

How to call Landline (fixed) numbers
+ (plus sign)
Country code
Area code (removing the first zero)
Local phone number
Example:  To call this New Zealand landline number from your Global SIM:  09 887 7588 you would dial:  +64 9 887 7588

Note: If you find that you are dialling correctly but still cannot make a call, try replacing the + with a * and adding a # at the end.
Example:  *64 9 887 7588#

How to call Mobile numbers
+ (plus sign)
Country code
Mobile phone number (removing the first zero)
Example:  To call this New Zealand mobile number from your Global SIM:  021xxxxxx you would dial:  +64 21 xxx xxx

Note: If you find that you are dialling correctly but still cannot make a call, try replacing the + with a * and adding a # at the end.
Example:  *64 21 xxx xxx#
The Golden Rule:  Always dial the full international number no matter what country you are calling from, or what country you are calling to.

Step 1 Dial the number you wish to call in full international format.
Calling a New Zealand Mobile 021 xxx xxx
Add + , Country code and drop the zero
Dial on your Global SIM +64 21 xxx xxx
Step 2  Press the call button
Step 3  In a few seconds your phone will ring
Step 4  Answer this call
Step 5  You will hear “Cover-More is connecting your call.” Please wait until your call is connected.

Hint:  When dialling both locally and international remember to dial the full international format for all numbers.

Alternate dialling method if above fails
If you find that you are dialling correctly but still cannot make a call, please try replacing the + with a * and adding a # at the end.

For example to call the New Zealand number 021 xxx xxx you would then dial *64 21 xxx xxx# 

If that also fails, you can try to manually select an alternate carrier in your settings menu. 

To call the Global SIM from a mobile:

Enter ‘+’ (plus sign)then enter the Global SIM number starting with 44

Example: From any mobile phone dial: + 44 ### ### ####
Note:  The + sign is recognised by all networks in the world as the universal exit code for mobiles instead of dialling a exit code.

To call the Global SIM directly from a landline: 
Enter International Exit Code, for New Zealand this is 00 then the Global SIM number
Example: To call a Global SIM from an New Zealand landline dial: 00 44 ### ### ####

We recommend that you test your Global SIM before you depart by performing a test call. To make a free test call you can dial *555# with your Global SIM inserted. 

Step 1. Insert your Global SIM
Step 2. Dial *555# and hit the call button
Step 3. Your phone will disconnect and will start ringing in a few seconds
Step 4. Answer the call back and you will hear a successful test call message

*500# for Global SIM customer service

*555# for making free test call

*133# for your Global SIM phone number 

*187# for your account balance 

*521# to add more credit to your account 

*121# to access voicemail 

*122# to turn voicemail on 

*123# to turn voicemail off 

*125# to check voicemail settings 

*505# for free travel insurance emergency assistance 
(For Cover-More travel insurance customers only)

*172# to retrieve data settings