Please follow the instructions to ensure that your Global SIM continues to work and to be able to access our new rates.
Step 1. Restart your device. Please ensure that you switch your device off for at least 1 minute prior to switching it back on.
Step 2. If you are using our data services, please ensure that you reset the data settings.
1. If you’re using an iPhone please connect to Wi-Fi
2. Dial *172# and click on the link in the text message that you receive
3. Enable data roaming when you wish to access the Internet: Settings > Cellular > Data roaming
Manual set up for iPads and iPhones without Wi-Fi:
1. Go to Settings > Cellular > Cellular Data Networks and change the Cellular APN to: globaldata and leave all other fields blank
2. Enable data roaming when you wish to access the Internet Settings > Cellular > Data roaming
For Manual set up for all other phones and tablets:
1. Go Settings > wireless and networks > mobile networks > access point name > create a new APN and change the name and the APN to: globaldata, leave all other options blank. Save and select the new globaldata APN.
2. Enable data roaming when you wish to access the Internet Settings > wireless and networks > mobile networks > Data roaming
You can also watch our tutorial video on how to set up data settings.
Step 3. If you happen to lose the network connection, you may need to manually select a network.
On an iPhone:
1. Go to Settings
2. Select Carrier
3. Switch automatic OFF
4. Once the network list is loaded select one of our supported networks
5. Make a free test call to *555# to test that it is working
On all other mobiles:
1. Go to Phone Settings
2. Go to Mobile Networks or More Settings
3. Find Network Operators
4. Search for networks
5. Once the network list is loaded select one of our supported networks
6. Make a free test call to *555# to test that it is working
You can also watch our tutorial video on how to manually select a network
To purchase a Cover-More Global SIM please click here.
If you have taken out Cover-More travel insurance and eligible to receive a BONUS Cover-More Global SIM please click on the link in the email offer you have received upon completion of your policy.
If you have not received the email containing the link to order your BONUS Global SIM, please check your spam folder or contact our Global SIM team on 0800 442 015. Please have your policy number ready.
The Cover-More Global SIM costs $39 NZD. You can purchase your SIM online or receive a BONUS Global SIM when you purchase Cover-More Travel Insurance.
You can purchase your SIM online by clicking here.
You will be receiving a new phone number with your Cover-More Global SIM.
This number will always be a UK based number starting with +44.
You will receive this number after you have finished activating your new SIM.
This number will be sent to you in an email and also as a text message to your phone when you insert the Global SIM for the first time.
You can also retrieve this number at any time by doing the following:
Step 1: Insert the Global SIM into your phone
Step 2: Dial *133#
Step 3: Your Global SIM phone number will be displayed on your screen and also sent to you as a text.
We recommend that you activate and test the SIM in your device in before you depart.
When you receive your Global SIM
Insert the SIM in your device and ensure that you are able to complete the test call by dialling *555#. After this step, re-insert your normal SIM until you depart.
This means that if you are experiencing any issues or your handset turns out to be network locked you have plenty of time to unlock the device or contact us for support.
After the SIM has been activated it will be active as long as you keep using the SIM once every 90 days. If you leave the SIM unused for more then 90 days, it will automatically deactivate.
You can top-up online, via phone or by setting up auto top-up.
We have SIM cards that fit most of the phones available on the market.
However, as some foreign networks may run on different frequencies, you need to check whether your phone will be compatible specifically with the countries that you are travelling to (we recommend that you go through this step if you have an older/more basic phone).
In particular please contact the Support team if you are travelling to Japan or United States, as those countries require a newer handset due to their specific frequencies.
Our Global SIM support team is happy to check this for you – please give us a call on 0800 442 015.
If you have more than one service on your Cover-More Global SIM account, you are able to pool your credit so that all devices linked to your account will share the same amount of credit.
This means that you’ll only need to worry about topping up one balance that all of your services can share. You can easily turn on/off the pool credit option online in your account.
When you pool your credit to one main SIM, the balance on all of your other SIMs will show the balance of your main SIM. If your other SIM cards have individual balances of their own, this will not
show in your account until you turn credit pooling OFF.
Tip: To make the most of your credit, make sure you transfer credit from your other SIM cards to one main SIM. This way you will be able to access all your credit and only need to top-up one
Note: You will only be able to pool and un-pool your credit by logging into your account and not your individual SIM.
Your Global SIM will continue to be active, as long as you do not leave it unused for more than 90 days.
This means that you must use your Global SIM at least once every 90 days to keep the SIM and credit active.
All mobile phones will have the + button however, some will have it as 0 or *. All you need to do is hold down the 0 or * button for 3 seconds to retrieve the + symbol.
How to make a call
Calling a New Zealand Mobile 021 xxx xxx
Hold down 0 or * to retrieve +, enter country code and drop the zero
Dial on your Global SIM +64 21 xxx xxx
If you are experiencing issues calling using above dialling format please try following:
Enter the full international number starting with a * and finish with a #.
So to call a New Zealand Mobile 021 xxx xxx
You would dial on your Global SIM *64 21 xxx xxx#
The first thing you should check for is data roaming. You should ensure that you switch data roaming OFF when you are not using it, as you will still get charged for data every time you use a data service such as incoming emails or notifications.
To switch data roaming OFF
On an iPhone:
Step 1. Go to Settings on your iPhone
Step 2. Scroll down to find Cellular/Mobile
Step 3. Switch 'Data Roaming' OFF
On an Android:
Step 1. Go to Settings on your device
Step 2. Find Wireless and Networks
Step 3. Then click on Mobile Networks
Step 4. Look for Data Roaming and disable the function
Using all other mobiles:
Step 1. On the main Menu of your device, find Settings
Step 2. Look for the option Mobile Network or Connectivity
Step 3. Scroll down until you can find the option to switch Data Roaming OFF.
If you cannot find the Data Roaming option on your device, you are also able to log into your account and switch data roaming on and off.
Note: If you are using an iPhone, you may also be incurring charges related to iMessages and/or FaceTime. You should switch both of these OFF in your settings when using your Global SIM. This can be found in Settings > Messages > iMessage and Settings > FaceTime.
When purchasing a top up you will have the option to apply this credit to a SIM immediately or to receive a voucher code. You can opt to receive a voucher code if you have not received your SIM yet.
Once you purchase the credit you will receive an SMS and/or an email with the voucher details. You should keep your voucher number in a safe place as you can only apply this once. Note that this voucher is non-refundable.
To apply this voucher:
Step 1: Log in to your account online
Step 2: In the main account dashboard you will notice a box with your unallocated purchases.
Step 3: Select which type of voucher you have purchased from the options.
Step 4: You can now allocate that voucher to a SIM of your choosing.
Note: If you cannot see your unallocated purchases, please select the SIM that you wish to use your voucher on. You will see an “Add Credit” menu at the top of your ‘My Account’ area. You will then see a tab “Use Credit Voucher”. Select the tab and paste in your credit voucher code.